Refund and Cancellation Policy

1. Free albums

When you first sign in to LAYON, you receive 3 free albums to evaluate whether it fits your workflow: each can be exported in every format and sent to your client for review, with no watermark. No payment is taken and no card details are required. The free albums are given once per computer and per email address. Designing and saving albums remains free afterwards; a paid plan or an album credit is needed only to export an album or send it for client review.

2. If LAYON is not right for you

Simply don't buy a plan — nothing is charged after the free albums, and there is nothing to cancel and no payment to stop.

3. After you purchase

Because you can fully evaluate LAYON with the free albums, purchases — the license for life, album credit packs and each month of the monthly plan — are generally non-refundable once they have been delivered to your account. Designs bought in the LAYON ART store are digital content delivered at once and are not refundable once delivered. This does not affect the exceptions below or your statutory rights.

4. When we will provide a refund

We will review and, where appropriate, provide a refund in the following cases:

• where a refund is required by applicable law (including mandatory EU/consumer rights);
• duplicate charges for the same license, pack, subscription period or design;
• unauthorized or fraudulent payments;
• a confirmed technical defect that prevents you from accessing or using LAYON and that we are unable to resolve within a reasonable time.

5. Your statutory consumer rights

Nothing in this policy limits the mandatory rights you have as a consumer. EU/EEA consumers normally have a 14-day right of withdrawal for purchases made at a distance. Because a paid license, an album credit pack, the monthly plan and an ART design are digital content or services supplied immediately, by completing your purchase you request their immediate provision and acknowledge that the 14-day right of withdrawal no longer applies once provision has begun, in line with Directive 2011/83/EU. You agree to this when you complete checkout and accept these terms. Where a mandatory right to a refund otherwise applies, we will honour it — and the free albums let you fully evaluate LAYON before you buy.

6. How refunds are handled

Payments for LAYON are processed by Paddle, our Merchant of Record. Refunds and payment support may therefore be handled by Paddle. To request a refund or raise a payment issue, contact us through our contact page with your order email address; you may also use Paddle's buyer support for payment-related matters. Approved refunds are returned to your original payment method.

7. The monthly plan (subscription)

The monthly plan renews automatically every month until you cancel it. You can cancel at any time, using the link in the receipt email from Paddle or by contacting us through our contact page; it then stays active until the end of the month you have already paid for, and no further charge is taken. Cancelling stops upcoming charges; it does not automatically refund past charges unless required by law or approved under this policy. The license for life and album credit packs are one-time payments with nothing to cancel; album credits never expire.

8. Contact

Questions about refunds or cancellations? Reach us through our contact page. We aim to respond within 2 business days.